Welcome to Kobe Marriott Hotel神戸マリオットホテルへ
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1. Please refrain from using your room for purposes other than lodging.
2. Please do not use guest rooms for business activities, private parties, as offices or for any purposes other than accommodation without the consent of the Hotel.
3. Please refrain from smoking in places that may easily catch fire, especially in bed.
4. Please do not bring or use inflammable items, heating or cooking appliances, irons or similar equipment in guest rooms or corridors without prior consent from the Hotel.
5. Maximum occupancy for a room is 3 persons, including a guest under 12 years old using a rollaway bed. It will be 4 persons if a child shares a bed. The room can be used as a quadruple room.

Please deposit your valuables in the safety box or with the Front Desk. Use is limited to the duration of your stay. Kobe Marriott Hotel is not responsible for the loss or theft of any valuables.

1. When leaving your room, please make sure the door is locked.
2. Please use the door latch whenever you are in your room.
3. Please answer a knock at the door with the door latch attached, or after checking through the peephole.

1. Please do not let visitors use the guest room’s equipment and furniture.
2. Please refrain from inviting outside visitors to your guest room after 10 p.m.

1. You may be requested to settle your account at some point during your stay. If so, please make payment at that time.
2. Please understand that a deposit is requested upon your arrival or when extending your stay at the Hotel.
3. Where a party other than the staying guest is to pay for charges incurred by the guest and payment is not made by the determined date, the Hotel shall request payment directly from the guest.
4. Charges incurred during use of the Hotel shall be settled with cash, credit cards or other means accepted by the Hotel.
5. When signing for bills at the Hotel restaurants and bars, please show your room key card.

Please refrain from the following activities, which may cause a nuisance to other guests of the Hotel.

1. Bringing dogs, birds, other animals or pets
2. Bringing objects emitting a foul odor into the Hotel
3. Bringing objects of an unusually large size or in unusually large quantities into the Hotel
4. Bringing firearms, swords, drugs or any other items whose possession is prohibited under Japanese law into the Hotel
5. Bringing explosives or inflammable substances into the Hotel
6. Engaging in gambling or any behavior that corrupts public morals
7. Drinking heavily, making loud noises, singing, creating a disturbance or any other offensive behavior
8. Leaving the guest room while wearing a bathrobe, slippers or similar attire
9. Distributing advertising or publicity literature, selling goods or other such activity within the Hotel
10. Bringing in, or ordering for delivery, meals and drinks from outside the Hotel
11. Placing any personal belongings in the lobby or hallway
12. Accommodation of minors without an appropriate attendant
13. Behaving in a manner which may physically or mentally cause harm to other guests and property, as well as oneself, due to dementia or intoxication
14. Accommodation of a sick or injured person without an appropriate attendant
15. In case of breakage or loss of Kobe Marriott Hotel’s facilities and equipment, Kobe Marriott Hotel may claim damages.
16. Removing or altering any equipment or fixtures of the Hotel, or using them for purposes other than those intended
17. The Hotel shall refuse to accommodate people behaving unpleasantly toward other guests or who carry a disease which causes an annoyance to other guests.
18. Guests are reminded that unauthorized publication for commercial purposes of photographs taken on the premises of the Hotel is prohibited.
19. Entering back-of-house areas, machine rooms or emergency exits except in the case of an emergency

Lost property and items left at the Hotel will be handled in accordance with the law.

1. Items left in the Hotel’s care shall be held only for the duration of your stay.
2. In principle, fresh products cannot be accepted.

These Provisions are written in both Japanese and English. In the event of any inconsistency or difference between the two versions, the Japanese version shall prevail in all respects.

1. Accommodation contracts and related agreements to be entered into between the Hotel and the Guest shall be governed by these Accommodation Terms and Conditions. Matters not provided for herein shall be governed by applicable laws and regulations (hereinafter referred to as “laws and regulations”) and/or generally accepted practices.
2. Notwithstanding the provisions of the preceding paragraph, where the Hotel has entered into a special contract with the Guest that does not violate laws and regulations or generally accepted practices, such special contract shall take precedence over these Accommodation Terms and Conditions.

1. A Guest who intends to apply for an accommodation contract with the Hotel shall notify the Hotel of the following particulars:
   1. Name(s) of the Guest(s)
   2. Date(s) of stay and estimated time of arrival
   3. Accommodation charges (in principle, based on the Basic Accommodation Charges set forth in Attached Table No. 1)
   4. Any other particulars deemed necessary by the Hotel
2. If the Guest requests an extension of stay during the period of accommodation beyond the date specified in Item (2) of the preceding paragraph, such request shall be regarded as an application for a new accommodation contract at the time the request is made.

1. An accommodation contract shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, this shall not apply where it is proven that the Hotel has not accepted the application.
2. When an accommodation contract has been concluded pursuant to the provisions of the preceding paragraph, the Guest shall pay an accommodation deposit specified by the Hotel, within the limit of the basic accommodation charges covering the entire period of stay (or three (3) days when the period of stay exceeds three (3) days), by the date designated by the Hotel.
3. The deposit shall first be applied to the total accommodation charges payable by the Guest, second to any cancellation charges under Article 6, and third to any reparations under Article 18, as applicable. Any remaining balance shall be refunded at the time of payment of the accommodation charges as prescribed in Article 12.
4. If the Guest fails to pay the deposit by the date specified in Paragraph 2, the Hotel shall treat the accommodation contract as invalid. However, this shall apply only where the Guest has been informed of such effect by the Hotel at the time the payment deadline for the deposit is specified.

1. Notwithstanding the provisions of Article 3, Paragraph 2, the Hotel may enter into a special contract with the Guest that does not require payment of an accommodation deposit after the accommodation contract has been concluded.
2. Where the Hotel has not requested payment of a deposit as stipulated in Article 3, Paragraph 2, and/or has not specified the payment deadline at the time the application for accommodation has been accepted, such circumstances shall be deemed acceptance by the Hotel of a special contract prescribed in the preceding paragraph.

The Hotel may request cooperation from persons seeking accommodation in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

The Hotel may refuse to enter into an accommodation contract under any of the following circumstances. However, this Article shall not be construed as permitting the Hotel to refuse accommodation in cases other than those specified in Article 5 of the Hotel Business Act.

1. When the application for accommodation does not comply with these Accommodation Terms and Conditions.
2. When the Hotel is fully booked and no guest rooms are available.
3. When the person seeking accommodation is deemed likely to engage in conduct that violates laws or regulations, or that is contrary to public order or good morals in connection with the accommodation.
4. When the person seeking accommodation is deemed to fall under any of the following categories (A) through (C):
   1. Organized crime groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as “Organized Crime Groups”); members of organized crime groups as defined in Article 2, Item 6 of the same Act (hereinafter referred to as “Members of Organized Crime Groups”); associate members of organized crime groups; persons related to organized crime groups; and other antisocial forces.
   2. A corporation or other organization whose business activities are controlled by an Organized Crime Group or a Member of an Organized Crime Group.
   3. A juridical person whose officers include a person who is a Member of an Organized Crime Group.
5. When the person seeking accommodation behaves in a manner that causes significant inconvenience or annoyance to other guests.
6. When the person seeking accommodation is a patient, etc., of a specified infectious disease as defined in Article 4-2, Paragraph 1, Item 2 of the Hotel Business Act (hereinafter referred to as a “Patient, etc. of a Specified Infectious Disease”).
7. When a violent demand is made, or a burden exceeding a reasonable range is demanded, with regard to accommodation, excluding cases in which the person seeking accommodation requests the removal of social barriers pursuant to Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Promotion of Elimination of Discrimination on the Basis of Disability (Act No. 65 of 2013) (hereinafter referred to as the “Act on Elimination of Discrimination against Persons with Disabilities”).
8. When the person seeking accommodation has repeatedly made requests to the Hotel that are specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as requests whose implementation would impose an excessive burden and may seriously impede the provision of accommodation-related services to other guests.
9. When the Hotel is unable to provide accommodation due to natural disasters, facility malfunctions or other unavoidable causes.
10. When the case falls under grounds for refusing accommodation as stipulated in the Ordinance for Enforcement of the Ryokan Business Act enacted by the relevant prefecture, based on other grounds prescribed by prefectural ordinance.

The person who intends to stay may request the Hotel to explain the reasons for its refusal to enter into a contract of accommodation in accordance with the preceding Article.

1. The Guest is entitled to cancel the accommodation contract by notifying the Hotel.
2. If the Guest cancels the accommodation contract, in whole or in part, due to reasons attributable to the Guest (except where the Hotel has requested payment of a deposit within the period specified in Article 3, Paragraph 2, and the Guest cancels the contract prior to making such payment), the Guest shall pay cancellation charges as set forth in Attached Table No. 2. However, where a special contract as prescribed in Article 4, Paragraph 1 has been concluded, this provision shall apply only if the Guest has been informed in advance of the obligation to pay cancellation charges in the event of cancellation.
3. If the Guest does not appear by 6 p.m. on the accommodation date (or 2 hours after the expected time of arrival if the Hotel has been notified of it) without advance notice, the Hotel may regard the accommodation contract as being cancelled by the Guest.

1. The Hotel may cancel the accommodation contract under any of the following circumstances. However, this Article shall not be construed as permitting the Hotel to refuse accommodation in cases other than those specified in Article 5 of the Hotel Business Act.
   1. When the Guest is deemed likely to engage in, or has engaged in, conduct that violates laws or regulations, or that is contrary to public order and good morals in connection with the Guest’s accommodation.
   2. When it is recognized that the Guest falls under any of the following categories (A) through (C):
      1. The Guest is an organized crime group, a member of an organized crime group, an associate member thereof, a person related to an organized crime group, or any other antisocial force.
      2. The Guest is a juridical person or other organization whose business activities are controlled by an organized crime group or a member thereof.
      3. The Guest is a corporation whose directors include a person who is a member of an organized crime group.
   3. When the Guest behaves in a manner that causes significant inconvenience or annoyance to other guests.
   4. When the Guest is identified as a patient, etc., of a specified infectious disease.
   5. When the Guest commits a violent demand or requests a burden exceeding a reasonable range with regard to accommodation, except where the Guest requests the removal of social barriers pursuant to Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities.
   6. When the Guest repeatedly makes requests to the Hotel that impose an excessive burden in their implementation and may seriously impede the provision of accommodation-related services to other guests, as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act.
   7. When the Hotel is unable to provide accommodation due to natural disasters or other causes of force majeure.
   8. When the case falls under grounds for refusing accommodation as stipulated in the Ordinance for Enforcement of the Ryokan Business Act enacted by the relevant prefecture, based on other grounds prescribed by prefectural ordinance.
   9. When the Guest fails to observe prohibited acts such as smoking in bed, tampers with fire-fighting facilities, or otherwise violates the Hotel’s regulations stipulated for the prevention of fires.
2. When the Hotel cancels the accommodation contract in accordance with the preceding paragraph, the Hotel shall not charge the Guest for any services not received during the remaining contractual period.

In the event that the Hotel cancels the accommodation contract in accordance with the preceding Article, the Guest may request an explanation of the reasons for such cancellation.

1. The Guest shall register the following particulars at the Front Desk of the Hotel on the day of accommodation:
   1. Name, address and contact information of the Guest(s)
   2. Nationality and passport number for foreigners without a domicile in Japan
   3. Other particulars deemed necessary by the Hotel
2. When the Guest intends to make payment of the charges in accordance with Article 12 by means other than Japanese currency, such as traveler’s cheques, coupons or credit cards, such credentials shall be presented in advance at the time of registration in accordance with the preceding paragraph.

1. The Guest is entitled to occupy the contracted guest room of the Hotel from 3:00 p.m. on the day of arrival until 12:00 p.m. (noon) on the day of departure. However, in the case of continuous accommodation, the Guest may occupy the guest room throughout the day, except on the days of arrival and departure.
2. Guests who are not Japanese nationals and do not have a home address in Japan will be requested to present their passport and submit a copy thereof.
3. Notwithstanding the provisions of Paragraph 1, the Hotel may permit the Guest to occupy the guest room beyond the time prescribed therein. In such cases, the following additional charges shall apply:
   1. Stay until 3:00 p.m.: 30% of the room charge
   2. Stay until 6:00 p.m.: 50% of the room charge
   3. Stay after 6:00 p.m.: 100% of the room charge

The Guest shall observe the Hotel Regulations established by the Hotel. The Hotel Regulations are posted within the premises of the Hotel.

1. The business hours of the Hotel’s facilities shall be provided in detail through brochures, notices displayed in various locations, the Service Directory in guest rooms and other appropriate means.
2. The business hours specified in the preceding paragraph are subject to temporary change due to unavoidable circumstances of the Hotel. In such cases, the Guest shall be informed by appropriate means.

1. The breakdown of the accommodation charges, etc. that the Guest shall pay is as listed in Attached Table No. 1.
2. Accommodation charges, etc. as stated in the preceding paragraph shall be paid at the Front Desk at the time of the Guest’s departure, or upon request by the Hotel, in Japanese currency or by other means acceptable to the Hotel, such as traveler’s cheques, coupons and credit cards.
3. Accommodation charges shall be paid even if the Guest voluntarily does not use the accommodation facilities provided for him/her by the Hotel.

1. The Hotel shall compensate the Guest for any damage caused to the Guest due to the fulfillment or non-fulfillment of the accommodation contract and/or related agreements, provided that such damage is attributable to the Hotel. However, this shall not apply where the damage has been caused by reasons for which the Hotel is not liable.
2. The Hotel is covered by Hotel Liability Insurance to address unexpected fires and/or other disasters.

1. When the Hotel is unable to provide the contracted guest room, the Hotel shall, insofar as practicable and with the consent of the Guest, arrange alternative accommodation of the same standard for the Guest.
2. When alternative accommodation cannot be arranged, notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the applicable cancellation charges, which shall be applied toward reparations. However, where the Hotel is unable to provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not be required to compensate the Guest.

1. The Hotel shall compensate the Guest for any loss, breakage or other damage to goods, cash or valuables deposited at the Front Desk by the Guest, except where such damage is caused by force majeure. However, with respect to cash and valuables, where the Hotel has requested the Guest to declare their value and the Guest has failed to do so, the Hotel’s liability shall be limited to a maximum of JPY 150,000.
2. The Hotel shall compensate the Guest for any loss, breakage or other damage caused to goods, cash or valuables brought onto the Hotel premises by the Guest but not deposited at the Front Desk, provided that such damage is caused by the intent or negligence of the Hotel. However, where the type and value of such property have not been disclosed in advance, the Hotel’s liability shall be limited to a maximum of JPY 150,000, except in cases of intent or gross negligence on the part of the Hotel.

1. When the Guest’s baggage is brought into the Hotel prior to the Guest’s arrival, the Hotel shall accept responsibility for its custody only if such request has been approved by the Hotel. The baggage shall be returned to the Guest at the Front Desk upon check-in.
2. When baggage or belongings of a Guest are found after check-out and ownership is confirmed, the Hotel shall notify the owner and request further instructions. If no instructions are received from the owner, or if ownership cannot be confirmed, the Hotel shall retain the property for seven (7) days, including the day of discovery, after which it shall be reported to the nearest police station.
3. The Hotel’s liability with respect to the custody of the Guest’s baggage and belongings under the preceding two paragraphs shall be governed by the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1 above, and by the provisions of Paragraph 2 of the same Article in the case of Paragraph 2 above.

The Hotel shall not be liable for the custody of a Guest’s vehicle when the Guest uses the parking facilities on the Hotel premises, as the Hotel is deemed to provide parking space only, regardless of whether the vehicle key has been deposited with the Hotel. However, the Hotel shall compensate the Guest for any damage caused by the Hotel’s intent or negligence in the management of the parking facilities.

The Guest shall compensate the Hotel for any damage caused by the Guest’s intent or negligence.

These Provisions are prepared in both Japanese and English. In the event of any inconsistency or discrepancy between the two versions, the Japanese version shall prevail in all respects.

In the event that any dispute arises in connection with these Accommodation Terms and Conditions, the accommodation contract between the Hotel and the Guest, or any related contracts, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance. These Accommodation Terms and Conditions, the accommodation contract and any related contracts between the Hotel and the Guest shall be governed by and construed in accordance with the laws of Japan.

The most recent revision to the taxation law governs these terms.

• 1. The percentage signifies the rate of cancellation charges to the total amount to be paid by guests for the entire period.
• 2. When the number of days contracted is shortened, the cancellation charge for the first day shall be paid by the Guest regardless of the number of days shortened.